Heatlie Ice Machines Warranty Information
Heatlie warrants its ice machine products to be free of original manufacturing defects in material and workmanship, for a period of one year from the date of purchase. Any claim must be made within this time, dating from the date of purchase.
Information for customers regarding the Heatlie/Stuart Ice Machines Warranty process:
- If case is determined to be a warranty, travel costs are not covered in Healtie’s warranty policy.
- Customer can send the machine back at own cost for assessment at Heatlie.
- For any warranty case Customer or Refrigeration Mechanic will contact Heatlie prior to work on machine, Heatlie will assign a case manager, case number and start a case assessment form.
- Customer and Mechanic to sort date and time (any logistics) between themselves, and Heatlie will be available for technical help regarding machine.
- Refrigeration Mechanic invoice is to be sent to owner of machine (Heatlie is not responsible for the payment of this invoice)
- All faulty parts that are replaced will need to be sent back to Heatlie and tested before Heatlie reimburses for any warranty costs - email icemachines@heatlie.com.au for a paid postage slip
- Owner of machine can then lodge request for warranty refund with Heatlie (icemachines@heatlie.com.au) attaching the Refrigeration Mechanic’s invoice, and Heatlie Case Number.
- Heatlie will check time to conduct job is reasonable – confirm that faulty parts have been received, tested and are in fact faulty.
- If case is determined to be a warranty, Heatlie with reimburse cost of parts and labor for the repair. Travel costs, call out fees, service fees will not be reimbursed – this is not a part of Heatlie OR Stuart Ice Machines Warranty policies.